+5years experience in telecom service industry

  • Hi,

    This is nushrat kazi, having +5 years experience in telecom services industry, as team leader and looking for better prospect, had worked with ESSAR Groups feel free to call me on +0097557607631, or mail me on [email removed].



    Job Responsibility

    • Implementing ITIL process. Working with Switch (Routing & BTSC ,MSC level)
    • Responsible for generation of Team Utilization trackers weekly status of the Process.
    • Managing & Preparing Gap Analysis Report.
    • CPH Adherence & FTP Reports.
    • Preparing Review Reports – MIS Reporting.
    • Preparing & Maintaining Quality feedback reports.
    • Handling Escalations & Incident Management
    • Manage Email & Messaging Communication Professionally with clients whenever required.
    • Participating in weekly Team Meeting and maintaining One – One Feedback reports
    • Managing Team Performance report & Customer Satisfaction Survey Report.
    • Analyzing Team gap & maintaining Team Moral support by constantly Motivating to achieve Maximum Profit for Organization in terms of Revenue & Manpower from different department.
    • Meeting Personal & Team deadlines for all the projects assigned with Maximum efficiency & Accuracy.
    • Attending client conference call & making MOM.
    • Preparing and Maintaining Assets Reports and IT Concern Escalation Reports.
    • Identify & Providing Technical training, Updation (Briefing), various Resources training.



    Acheivements:

    Awarded as EXTRA MILLER – Aug 07 by AVP of Essar Groups.

    Awarded as STAR TEAM LEADER – OCT 07 by AVP of Essar Groups.

    Client Award for Best performance by CEO of BPL MOBILE COMMUNICATION LTD

    Awarded as BEST TEAM LEADER – 07-08 by CEO of ESSAR Groups.

    Nushratkazi 31 Dec 2008, 10:19 - Report
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