Looking For a MNC Backoffice (MIS) Job..

Hi,

I am ranjeet keshri and 23 years old and presently with Bharti Airtel Services Ltd. As SR MIS executive approx 3 years and now i want to change acutely i can learn & explore my skills & knowledge more. To work with 100% efficiency & accuracy to achieve success in life. So Pl be in touch and any job are Available the inform me on same.Then mail me on [email removed]

WORKING EXPERIENCE: -

1. Presently Working With BHARTI Airtel L.t.d.

Job Responsibility: - MIS officer (Aug 2006…till date)

• Preparations of different types of MIS reports daily, weakly and monthly wise for entire North and NCR circle.

• To handle market research/planning database for productivity like NFP (non financial parameters), PMS (prospect management system) and many different types of MIS.

• Handling e-CRM (Customer relationship management) customer related query like hello tune activation-deactivations, Parallel ringing, E-fax, Premium services, Suprabhat alerts, Music portal, GoD service, AMCO offer, Gift, SMS blaster, Preparations Of DND reports and circulate to all telecalling agency or vendors.

• SR (Service request) management to check, processes and closer of the same.

• To handle VAS request and process the same.

• Regular audit and reconciliation of all VAS request.

2. Worked With Hutchison Essar Telecom L.t.d From Jun 05

Job Responsibility: -

• Audit for those customers who have taken multiple connection and taking action of suspension of the same to avoid unauthorized exposure and fraud.

• Managing backend operations of verifications.

• Allocation for verification cases to different verification agencies

• Change and amendment in address after verification as per verification feedback of customer request.

• Maintaining database and preparing different types of MIS as per requirement.

• Updation of all the De-dup mapping data in the system in the form of tickler any future references.

EDUCATIONAL QUALIFICATION: -

• Attained Graduation with 1st Class from B. Com (Hons) 2005.

• Attained Senior Secondary (12th) With 1st Class in 2001.

• Attained Higher Secondary (10th) With 2nd Class in 1999.

TECHNICAL QUALIFICATION: -

• One Year Advance Diploma In Computer Application (ADCA)

• Tally 5.4 English

• English Typing Speed (40 w.p.m.)

LANGUAGE KNOWN: -

English

Hindi

PERSONAL DETAILS: -

Father’s Name: - Sri Kailash Prasad Keshri

Date of Birth: - 2nd November 1984

Marital Status: - Single

Sex: - Male

Thanks,

Ranjeet Keshri

Ranjeet Keshri 10 Apr 2009, 12:18 - Report